Tag: recovery

Critical Incident Stress Intervention and Support Protocol

Social support systemsSocial Support Systems is arguably the UK’s most experienced organisation in the field of post-incident psychological support.

Our experience of providing effective psychological recovery operations across a broad spectrum of high-profile and international operational incidents means that when disaster strikes, we can be relied upon to provide the best service possible for our partners

Because our team consists only of serving and former emergency service and military personnel, our operational and cultural knowledge assures our partners that the robust and effective solutions we provide are centric to their core service delivery and business continuity needs.

Unlike purely academic consultancies, we actually know and understand what it feels like to be involved in a critical incident from an operational perspective.

Our unique and entirely person-centred solutions, represent the cutting edge in the resolution of posttraumatic stress in first responders.

An evolutionary step in Critical incident support

The Critical Incident Stress Intervention and Support (CrISIS) Protocol, is a multifaceted, non-linear, and responsive approach to supporting organisations and their people following a critical incident.

Tried and tested during the psychological recovery operations SSS conducted following the London attacks of 2017, and the Grenfell Tower disaster, CrISIS represents an evolutionary development in resolving posttraumatic stress.

Unlike older, less effective ‘trauma risk management’ systems, CrISIS is not merely a system of referral, but rather, provides comprehensive, evidence-based and highly effective system of 1:1 and group interventions for those affected by a traumatic reaction – thus negating the need to refer onwards into medical pathways and facilitating a quicker and sustainable return to normal function.

What is a critical incident?

Basically, a critical incident is an incident that has the potential to overwhelm the natural coping mechanisms of those involved.

There is no hard and fast definition, as traumatic reactions are highly subjective to the individual, but we can consider some operational incident types more likely to be linked with the development of a traumatic reaction and the future onset of PTSD:

  • Multiply fatality
  • Death of a colleague
  • Death of a child
  • Personal trauma
  • Violent crime
  • Life changing or limiting physical injury
  • Experiencing a series of critical  incidents over a short period of time creating an accumulative effect
  • Incidents where there may be a personal meaning
  • Incidents which are disturbing or shocking e.g. murder scenes or suicide
  • Incidents involving operational difficulties eg. Flashover, near misses,contamination, firearms discharge
  • Incidents which have media attention or a public response
  • Difficult calls e.g. fire survival call
  • Failed resuscitation attempts
  • Terror attack

It is also possible to define an incident as ‘critical’ if one or more responders are found to have suffered a peritraumatic reaction, using the RAIDS peritraumatic risk assessment process.

Linking evidence-based solutions with real word experience

Social Suport Systems CIC Director, Dr John Durkin, was responsible for acquiring ‘evidence-based’ status with SAMHSA for Everly and Mitchell’s system of Critical Incident Stress Management (CISM), and along with fellow director’s Paul Meakin & Sean McCallum has been at the forefront of the development of the CrISIS Protocol. Partially evolved from the CISM system, Durkin, Meakin & McCallum have applied Gerbodian principles of applied metapsychology to the original CISM system, and an entirely pure person-centred system of facilitation.

This non-linear and responsive approach has proved highly effective in real word application following some of Europes highest profile critical incidents, and Social Support Systems has supported many first responders throughout periods of crisis, providing truly longitudinal recovery from trauma.

Need a fast response to help your people and your organisation?

SSS can provide a CrISIS response within 24 hours if required and has international reach.

The CrISIS Protocol can be initiated immediately and our team will liaise directly with your management team to provide guidance throughout the critical incident and its aftermath.

For more details on the CrISIS Protocol and how it can help mitigate psychological trauma, please contact us here

 

 

 

 

Visit our website & see how we help emergency services with #ptsd #trauma #anxiety #depression #stress

We have a proud and history of supporting emergency services and their people in the aftermath of critical incidents.

Our experience of counter-terror psychological recovery and major critical Incident Stress Management operations is unrivalled, & we can demonstrate a remarkable level of effectiveness compared with normative counsellors or therapists.

Our facilitators are all serving or former emergency service and military personnel.

  • They don’t judge
  • They don’t label
  • They don’t diagnose
  • They don’t interpret
  • They don’t teach people to ‘cope’.

They just get results.

They speak the same language as your teams, because they’ve  been there.

To find out how we can help your people and organisation to secure and retain good mental health in the most difficult of conditions, visit our website:

www.socialsupportsystems.com

For emergency mobilisation of our Critical Incident Support team please contact us here

Our Clients Do Recover From #PTSD

Difficult to believe? Take a look at some of our feedback!

If you’re suffering, get in touch.

  • We don’t judge.
  • We don’t interpret.
  • We don’t analyse.
  • We don’t teach you to cope.
  • We don’t patronise.

We do, however, know that you are the expert of your own experience, and that the answer to your trauma, lies within you.

Call 01623 700320 to begin your recovery journey.

Client Feedback – P.B (Children’s Support worker) Nottingham

Having suffered anxiety and depression on and off over the last few years, I had lost faith in that I’d ever feel good about life. A traumatic incident overwhelmed me and I felt unable to function properly.

After hearing about Social Support Systems, it took me almost a  year to finally ask for some help. I knew something needed to change and although it was hard admitting I was struggling, I took the risk. And am I glad I did.

The difference I feel is fantastic.

I feel like a big weight has lifted off my shoulders and the crippling anxiety is reducing.

I can even laugh as I work through my worries, something I never thought I’d do. My family has noticed the positive change in my attitude and that I am far less worked up and snappy.

My facilitator was patient, kind, understanding, and puts no pressure on me. Talking to her is changing my life and my family’s life. I can’t thank her enough.

 

Client Feedback – C.A. Nottinghamshire #PTSD #Trauma

Am tired, grateful & just resting.

Everything seems a bit better. I have a quiet feeling of pride in my younger traumatised self for facing those big things.

I’m so glad we did all that work over 2 sessions. Feel like we did important childhood traumas. Was amazed we just ‘happened’ to do the ones I would have chosen from the list today.

I absolutely am so shocked that even now when I think of dad coming into my bedroom that time I literally just smile!!!!???

 

Client Feedback -Leanne (Security specialist) Nottinghamshire #PTSD

‘I had been struggling with a traumatic event that affected my life on a daily basis. One session with my facilitator has made an unbelievable difference; I no longer have flashbacks, I can talk openly about what happened, I feel calmer and have less anxiety.

I was nervous before the session but the process was explained to me fully before we began and i was made to feel completely at ease. We went at my pace and i felt in control the whole time. I can’t recommend Social Support Systems enough.’

Client Feedback – A.C. London

‘Something very deep has changed.

It’s almost imperceptible to my conscious mind.

It took a few days to filter through but it’s a sort of vague ‘good’ feeling somewhere inside. Comes and goes. A miracle considering how I was triggered into trauma almost constantly before.

I’m grateful we’re meeting again. I think this may turn things around for me.’

Social Support Systems

We are different, here’s why… #trauma #depression #anxiety #stress

Social Support Systems provides help for people across a broad range of psychological difficulties including depression, anxiety, stress, and trauma (PTSD).

We are proud to have effectively supported people from many different walks of life, and at the heart of our service are a number of core values which guide our work and enable our clients to receive the best care possible, regardless of their characteristics, background or social status.

For many, normative counselling, therapy or psychiatry doesn’t work.

Crucially, lots of our clients have already been through the NHS pathways , and have engaged in programmes of therapy only to find themselves still in crisis.

We believe that our clients are all unique, as are their experiences.

We also know that you are the expert in your own experience, not us. Therefore, we work to help you explore your mental environment and issues yourself, and it is this entirely ‘person-centred’ approach that enables our clients to truly resolve their distress.

Our person-centred commitments to you are:

  • Not to evaluate, judge, criticise, disparage or invalidate you, or your values, feelings, reactions, assumptions, conclusions or thoughts
  • To take responsibility for your recovery without dominating you
  • Not to interpret for you, nor advise you
  • Not to label, nor attempt to diagnose you with any illness or condition
  • To be interested in you and your needs at all times
  • To always try understand you, and always support you
  • To Maintain a firm and primary intention to help you
We can help you embrace life once more

Other reasons why our service is different:

We do not believe in limiting session times, as this can prevent resolution and encourage dependency on regular interventions as a ‘coping’ strategy.

If you book an appointment at our support centre, it will only end when you are in a better place and happy to end the session yourself.

We will not give you ‘homework’ and we especially do not teach coping mechanisms – if you’re issues are resolved, there should be nothing to ‘cope’ with – surely?

Located in Ransom Wood, Mansfield, Nottinghamshire, our support centre is a peaceful and discreet option for those who feel that privacy is of importance to them.

Please contact us to arrange a consultation here

Alternatively, please call us on (+44) 01623 700320

Socialsupport systems

Critical Incident Support? You Need A Team You Can trust!

Social Support Systems has the knowledge and experience to help your people recover quickly following a critical Incident.

Our pedigree is second to none, and has developed from real-world experience of handling some of the most critical and high-profile incidents the UK has experienced in recent years.

If your organisation works in high-threat environments, the psychological well-being of your staff is paramount in order to ensure them functioning effectively throughout spate conditions or operations that threaten business continuity.

To read more about our how our Critical Incident Support knowledge and experience can help your organisation please visit us here

Alternatively, please call (+44) 01623 700320 and we’ll call you back to discuss your needs

Client Feedback from Steve (Police Officer) Nottingham. #PTSD

‘I have attended all manner of incidents, but I recently dealt with an incident that caused me issues.I had constant reminders of it and it started to interfere with my private and work life.I had a vision in my head 24hrs a day that i just couldn’t get rid of. I considered the GP, asking for help, and thought about going off sick. I broke down at work and sought help internally and was directed to Social Support Systems.After a quick online questionnaire i was asked to phone and make an appointment.The day arrived and i didn’t know what to expect, but after three hours with my facilitator I no longer feel or suffer the issues I did, and life is back on track.An unexpectedly simple process provided relief for me – Much quicker than a GP visit and then onward referral. I really can’t praise or thank them enough.’

©2019 Dr John Durkin